FAQ
đź“‹ FAQ for Rise&Nova
🛍️ Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely through Shopify Payments.
Q: Will I receive an order confirmation?
A: Yes, after placing your order, you’ll receive an email confirmation with your order details.
đźšš Shipping & Delivery
Q: Do you ship internationally?
A: Currently, we mainly ship to the United States. More regions may be added in the future.
Q: How long does shipping take?
A: Standard delivery to the U.S. usually takes 5–10 business days depending on the product. You’ll receive tracking details as soon as your order is shipped.
Q: How much is shipping?
A: Shipping costs depend on the product and your location. The total shipping fee will be calculated and displayed at checkout before you confirm your purchase.
📦 Returns & Refunds
Q: What if I receive a damaged or defective product?
A: If your product arrives damaged or faulty, please contact us immediately with pictures, and we will arrange a replacement or a full refund.
đź•Ś Product Information
Q: Are the prayer watches accurate for prayer times?
A: Yes, our Adhan watches are designed to calculate and display accurate prayer times based on your location.
Q: How do the interactive prayer mats work?
A: The interactive prayer mats use built-in audio and touch technology to guide users through prayer. They support multiple languages and are perfect for children and beginners.
Q: Do the Quran Bluetooth lamps include a full Quran recitation?
A: Yes, they include the complete Quran audio with multiple reciters and language options.
đź”’ Privacy & Security
Q: Is my personal and payment information safe?
A: Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to keep your personal and payment data safe.
đź’¬ Customer Support
Q: How can I contact Rise&Nova if I have more questions?
A: You can reach us at support@riseandnova.com. Our customer support team will get back to you within 24–48 hours.